Store Policy
Customer Care
At Second Skins, we want your experience with us to be as considered as the clothes we create.
If you have a question about an order, product, size, fabric, delivery or anything else, we're here to help.
For any assistance, please reach out to us at secondskinsofficial@gmail.com or through Instagram @secondskins.co.in.
We aim to respond to all customer queries within 24–48 hours.
Orders & Pre-Orders
Some of our pieces are made in limited quantities or offered through pre-order. Any applicable production or dispatch timeline will be clearly mentioned on the product page at the time of purchase.
Once an order is placed, you will receive an order confirmation. You will receive shipping details once your order has been dispatched.
Returns & Exchanges
Please refer to our Returns & Exchanges Policy for detailed information on eligibility, timelines and the process for raising a request.
For any issue with your order, please contact us as soon as possible with your order number and relevant photographs so that we can assist you promptly.
Privacy & Safety
Your privacy matters to us.
When you shop with Second Skins, we may collect information such as your name, contact details, billing and shipping address and payment-related information necessary to process your order and provide our services.
We use this information to:
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Process and deliver your orders
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Communicate order updates and customer-service information
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Improve your shopping experience
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Provide relevant updates, where you have chosen to receive them
Your payment information is processed securely through our payment gateway. We do not store your complete card or banking details on our website.
We take reasonable steps to protect the personal information shared with us and do not sell your personal information to third parties.
By using our website, you agree to the collection and use of information as described in our Privacy Policy.
If you have any questions regarding your personal information or privacy, please contact us at secondskinsofficial@gmail.com
Wholesale Inquiries
Interested in bringing Second Skins to your store?
We work with select boutiques, concept stores and businesses that share our approach to thoughtful, versatile fashion.
For wholesale enquiries, please email us at [your wholesale email] with:
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Store / business name
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Location
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Website or Instagram
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Products or collections you're interested in
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Approximate order quantity
Our team will get back to you with availability, pricing and minimum order quantities.
For wholesale enquiries: [your wholesale email]
We look forward to creating something thoughtful together.
Payment Methods
Credit / Debit Cards
UPI
Offline Payments